Returns Policy

We want to make your return experience with us as simple as possible. We accept returns for 30 days after your order is delivered so long as:

1. Your returned shoes must be unworn, undamaged, in re-sellable condition, and in the original shoebox (and shipped back with a box covering the original shoebox).

2. Your return request is submitted within 30 days of receiving your order.

3. The customer's first return/exchange shipping costs will be on us. We will provide a pre-paid shipping label. As soon as our warehouse receives the product back, we will ship out the new requested item.

When we receive your return we will process a refund for the cost of the items purchased. At this time, we do not offer refunds for shipping costs. 

* Please note that shipping costs will be the responsibility of the customer after the first order return/exchange.

A restocking fee of up to 80% can be charged for damaged and/or worn shoes/original shoebox. 

We reserve the right to refuse any returns that do not meet these conditions. 

Items marked "All sales are final - No returns" and Mystery boxes are FINAL SALE and are not eligible for return or exchange. 

 

Timing

Please allow 2-4 business days once your return is delivered for us to process and issue a refund to your original payment method.

Refunds

Please allow up to 3 weeks for your refund to process. Refund timing is dependent on your bank/card and how long it takes for them to process refunds. If you have not received your refund after this 3 week period, please contact us.

Defective or Incorrect Products

If there was a problem with your order and you received an incorrect or defective item, please contact us right away at sale@e2njosui.com